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A 5-point Likert scale ranging from poor to excellent is used for each item of the PSNCQQ. There are 2 methods to score the PSNCQQ. For general results, the scores for all items can be summed and averaged to yield a single value for each patient. For detailed feedback and more "actionable" results, item means and standard deviations can be calculated. Another option is to compute the percentage of "strongly agree" responses for each item. These results can be used to track changes over time or to evaluate the effects of quality improvement initiatives. The results can also be used for comparisons between units and hospitals.