Week 6: Users of Archives: Identifying Needs and Services

  • The 3 Essential Duties of a Reference Archivist

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  • Clients (all) vs Materials: Marketer or Custodian?

  • Our Users: Who are they?

  • Vocational Users
  • Institutional Staff
  • Professional Users
  • Scholars
  • Students
  • Teachers

  • Avocational Users
  • Genealogists
  • Local Historians/hobbyists

  • The Reference Interaction
  • The Initial Interview
  • Query Abstraction Stage
  • Resolution Stage
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  • Continual Assistance
  • Exit Interview
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  • Traditional Services
  • Copying Services
  • Research Services
  • Telephone & Mail Requests
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  • Tradition Dies Hard: Changing the Archivist's Paradigm

  • Apathy and Bias: Favouring Academics vs. Genealogists
  • Boyd Genealogy
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  • User-Friendly Finding Aids:
  • "Basic RAD Primer"
  • UW-Milwaukee Finding Aid Sample
  • Nova Scotia's MemoryNS Compare the 2004 version of West Pubnico Sewer Records with the current description
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  • Retooling and Rethinking Services to meet User Needs
  • Wisconsin Area Research Network


  • The Necessity of User Studies:

  • Questionnaires or surveys
  • Citation or reference analysis
  • The Exit Interview

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