"Making Archives Available" in Laura A. Millar, Archives: Principles and Practices. (New York: Neal-Schuman, 2017), Chapter 12. Available on OWL course site under Course Readings.

Yakel, Elizabeth. "Thinking inside and outside the Boxes: Archival Reference Services at the Turn of the Century." Archivaria, vol. 49 (Spring 2000): 140-160. Available on OWL course site under Course Readings.